Shipping Policy

We ship in-stock orders as soon as possible. This is often the day after you place an order, but there are situations where it will take longer.

We currently don’t allow backordering of products.

Shipping Carrier

Currently we use USPS or UPS for all shipments.  At this time we don’t allow you to select which carrier we use for your order.

Shipping Costs

An exact shipping cost is listed during the checkout process.

Duties and Taxes on International Shipments

All duties and taxes for international shipments are the responsibility of the customer.  If the customer refuses to pay these extra charges, the shipping costs and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer.

International Shipping Carrier

If USPS (or PirateShip which uses USPS) is used for the shipment, once the parcel reaches its destination country, then the final delivery is handled by a local post service.  This is because First Class parcels, Priority Mail parcels, and some Priority Mail Express parcels are delivered by the Postal Service for that country.  USPS does contract with FedEx for delivery of guaranteed services such as GXG (Global Express Guaranteed), and with Priority Mail Express to countries where the service is guaranteed.  For these guaranteed services, FedEx flies the parcels to that country on their planes, they take the parcel through customs and they delivery it as well, which is how we can guaranteed it.  I generally don’t offer these services on my store because they are expensive.
For the other classes of mail (First Class, Priority and to those non-guaranteed countries Priority Mail Express) the United States Parcel Service relies on commercial passenger and cargo flights, the package goes through customs on its own and it gets delivered by that country’s post office.  Here is a link to a list of the names of each countries postal service.  Contacting your local post office is often the best way to find a missing package.

Excluded Countries

Brazil – Too many issues dealing with customs.
Germany – Too many packages have been rejected by customs.  The reasons they generally give are vague, but I’ve generated fairly large list of potential issues.  I’m currently deciding if the cost to fix all these is worth it to me.  Until I decide to fix this, shipments to Germany are not allowed.
Italy – Too many packages have been lost by the local postal service (Poste Italiane).  I’m looking into why this is and if I can find a solution will enable shipping to Italy in the future again.
Japan – Too many packages have been returned from Japan without explanation.
Peru – Customs has lost too many packages.
If you would like to purchase our products from another store that might be closer to you check out this list.