We ship in-stock orders as soon as possible. This is often the day after you place an order, but there are situations where it will take longer.
Backordered products are paid for when you place the order. Backorders are only allowed on select products. If there is no backorder option then you can sign up for an email notification when the item is back in stock.
Currently we use USPS for all shipments. At this time we don’t allow you to select which carrier we use for each order.
An exact shipping cost is listed during the checkout process.
Duties and Taxes on International Shipments
All duties and taxes for international shipments are the responsibility of the customer. If the customer refuses to pay these extra charges, the shipping costs and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer.
International Shipping Carrier
Currently for international shipping my least expensive shipping options use USPS International First Class shipping for shipments under 4 pounds and USPS International Priority for packages 4 pounds or heavier.
Once the USPS First Class parcel reaches its destination country, then the post office for that country has control of it and will be the one to deliver it. This is because First Class parcels, Priority Mail parcels, and some Priority Mail Express parcels are delivered by the Postal Service for that country. USPS does contract with FedEx for delivery of guaranteed services such as GXG (Global Express Guaranteed), and with Priority Mail Express to countries where the service is guaranteed. For these guaranteed services, FedEx flies the parcels to that country on their planes, they take the parcel through customs and they delivery it as well, which is how we can guaranteed it. I generally don’t offer these services on my store because they are expensive.
For the other classes of mail (First Class, Priority and to those non-guaranteed countries Priority Mail Express) the United States Parcel Service relies on commercial passenger and cargo flights, the package goes through customs on its own and it gets delivered by that country’s post office. Here is a link to a list of the names of each countries postal service. Contacting your local post office is often the best way to find a missing package.
Germany – Too many packages have been rejected by customs. The reasons they generally give are vague, but I’ve generated fairly large list of potential issues. I’m currently deciding if the cost to fix all these is worth it to me. Until I decide to fix this, shipments to Germany are not allowed.
Italy – Too many packages have been lost by the local postal service (Poste Italiane). I’m looking into why this is and if I can find a solution will enable shipping to Italy in the future again.
Japan – Too many packages have been returned from Japan without explanation.
If you would like to purchase our products from another store that might be closer to you check out this list.