Shipping Policy

We ship in-stock orders as soon as possible. This is often the day after you place an order, but there are situations where it will take longer.

Backordered products are paid for when you place the order.  If one or more of the items in an order are backordered then that order won’t ship until the backordered items are in stock.  If you want the in stock items to ship right away then you should place two orders.

Free Shipping

All orders over $200 shipped within the USA qualify for free shipping.  Just select the free shipping option during check out.

Shipping Carrier

Currently we use USPS for all shipments.  For international orders USPS usually has deals with one or more carriers in your country.  They don’t inform us what carriers will be doing the final delivery for international orders.

Shipping Costs

An exact shipping cost is listed during the checkout process.

Duties and Taxes on International Shipments

All duties and taxes for international shipments are the responsibility of the customer.  If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer.

International Shipping Carrier

Currently for international shipping my least expensive shipping options use USPS International First Class shipping for shipments under 4 pounds and USPS International Priority for packages 4 pounds or heavier.
 
Once the First Class parcel reaches its destination country, then the post office for that country has control of it and will be the one to deliver it.  This is because First Class parcels, Priority Mail parcels, and some Priority Mail Express parcels are delivered by the Postal Service for that country.  USPS does contract with FedEx for delivery of guaranteed services such as GXG (Global Express Guaranteed), and with Priority Mail Express to countries where the service is guaranteed.  For these guaranteed services, FedEx flies the parcels to that country on their planes, they take the parcel through customs and they delivery it as well, which is how we can guaranteed it.  I generally don’t offer these services on my store because they are so expensive.
 
For the other classes of mail (First Class, Priority and to those non-guaranteed countries Priority Mail Express) the United States Parcel Service relies on commercial passenger and cargo flights, the package goes through customs on its own and it gets delivered by that country’s post office.  Here is a link to a list of the names of each countries postal service.  Contacting your local post office is often the best way to find a missing package.

 

Excluded Countries

Germany – Too many packages have been rejected by customs.  The reasons they generally give are vague, but I’ve generated fairly large list of potential issues.  I’m currently deciding if the cost to fix all these is worth it to me.  Until I decide to fix this, shipments to Germany are not allowed.
 
Sweden – Too many packages were returned as unclaimed.  I suspect that parts of Sweden just don’t notify the the people I’ve shipped these packages to that they have arrived and need to have taxes paid.  I don’t know why this has been a bigger issue in Sweden, but I need to determine if there is a way I can reduce my unclaimed packages to this country.  Until I figure out a way to reduce this, shipments to Sweden are not allowed.