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EEW Newsletter – March 2024

Electric Eel Wheel Newsletter by Dreaming Robots

March 01, 2024


Foldable eSpinner Brainstorming

I have been thinking about a new eSpinner that would be priced between the EEW Nano 2 and the EEW 6.1.  The bobbin size would be 4 ounces (100g) and it would be designed to have my fastest flyer speed (smaller design, but same motor as EEW 6.x).  It can also fold flat to make it ultra portable and to make removing the bobbin easier.  I’m also considering a few other features like a 4 digit screen to display the RPMs of the flyer.  Please watch the video and provide some feedback in the video’s comments if you haven’t already.

EEW 6.1 Update

I released a new quick getting started video for the EEW 6.1 which should be shipping in May.  A huge thanks to Vampy who filmed it.  I also set up this page for it on my website.

If you are interested in tracking the container/ship it’s through Pacific Star and the B/L number is TBOS24010640.  I’ll keep you updated in this newsletter though.

Return Policy Discussion Results

Last month I sent out a survey asking for feedback.  77% of you thought I should limit returns with one return being the most popular option with 61%.  About 80% of people didn’t think I should be refunding or paying return shipping.  There was also a lot of great feedback.

Many of the comments were that people were concerned about refunds for defective products.  I didn’t explain this well in the poll, but that doesn’t apply because I always send out replacement parts for defective or damaged items for free during the longer warranty period.  However, I do sometimes get people saying they want to return defective products instead and what I find is well over half the time I check the products aren’t defective.  Instead of defects I suspect the people just aren’t using the item correctly, which is understandable.  Spinning can be difficult for some and it’s hard for new spinners to know if it’s a defective item or a technique issue.  My point here is that it’s difficult to explain an item isn’t defective to someone who said it is, and I don’t want to get into arguments with people about what defines defective.  The same desire to avoid arguments applies to defining a product as used or defining valid reasons for a return.  There were also lots of suggestions about doing returns per item category, but that adds a lot of complexity (see my restocking fee after the first return which helps with this).  In the end I decided to try to keep my policy as simple as possible without a lot of judgement calls by me so I’ll be allowing one free return just like before.

Could my policy be more fair if I made it more complex?  Yes, it probably could be.  However, explaining a more complex policy so customers would understand it would lead to confusion sometimes.  Also implementing a more complex policy would take more of my time.  So I decided to keep it simple.  I think the changes I’ve made to my return policy actually make it simpler than it was previously and also more fair, while likely costing me about the same as my previous policy.

There were many people who thought only one return was too strict so I’m going to change that.  Instead of limiting returns to one I will charge a restocking fee for returns after the first one (first return still has no restocking fee).  It will be 25%, but I’ll still be losing money.  However, I think this will help stop people from abusing my return policy multiple times because it will result in them sharing some of the loss with me.  I won’t need to change any of my prices to cover this since this kind of event will be very rare.

I tried to discuss this with paypal and unfortunately they won’t provide any feedback on my return policy.  They have their own refund process that is separate from mine (credit card companies also do this), but these policies do result in paypal taking funds from my account.  I agree to this so it is fair considering I opt into their service.  So if someone really wants to abuse my return policy and then take it to paypal they may still get the refund, but this is exceedingly rare (only happened to me once) so I’m not going to worry about it.  This is a time consuming process to file these claims with paypal so I suspect nobody will do it too many times.  I just need to let such things not bother me and remind myself when the occasional person does this it’s ok and just part of my cost of doing business.

To all those who said they were sorry for this being a problem, there is no need for that.  I’m super lucky to have a successful business doing what I want.  I am so fortunate that I don’t get many returns and I’m just trying to put together a system here that is as fair as I can make it given the constraints of my small business.  I see the average return rate on Amazon is estimated around 10% which is much higher than my return rate.  Certain categories like clothing have a 40% return rate there which is mind boggling to me.  I’m so fortunate to have such a great community.

I’ve updated my official return policy on my website with these changes.

Product Updates

Below are estimates and the dates may change.

  • EEW 6.1 – May 2024

I don’t accept pre-orders in my store, but when I get a batch of products there should be enough for everyone who wants them.


– Maurice Ribble
(Inventor of the Electric Eel Wheel)

www.dreamingrobots.com
EEW Facebook Group
EEW Ravelry Group
EEW Youtube Channel
EEW Instagram Account
EEW Discord Server

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EEW Newsletter – February 2024

Electric Eel Wheel Newsletter by Dreaming Robots

February 01, 2024


EEW 6.1 Update

The EEW 6.1 assembly ran into an unexpected slowdown since the sliding hook oring manufacturer sent too few orings and we had to wait for more of those to be made and delivered.  It shows how even a single low cost part can delay production.  The good news is the EEW 6.1s in line and the container should be loaded on a ship on February 11th.  The container will take around three months to get to Boston.  I plan to start shipping them in May, but this still depends on no major shipping delays.  I will keep everyone here updated on when they are ready to ship to you.

(I generated this image using AI – sheep watching container ship at sunset)

Busy Shipping

In the newsletter last month, I announced the EEW Lazy Kate and EEW Cone Winder are in stock.  The response was crazy.  First my website crashed.  I use a scalable web server on Amazon’s cloud so I increased my web server resource allocation and fixed that.  Next, I received over 600 orders in the first few days, which is way more than I was expecting.  I found one retired friend who was willing to help so we worked over the weekend and got all the orders out in just two days.  It wasn’t how I expected to spend my weekend, but I wanted to get them shipped quickly so people wouldn’t be waiting any longer than needed.  A huge shout out to all of you supporters!  The main reason I’m able to keep my prices affordable is because so many of you love these fiber tools.  My two goals with this business are to grow the worldwide fiber community and to make a reasonable living for my family.  I’m accomplishing both of those.  Thanks!

Return Policy Review

I’ve had the same return policy in place for the past 6 years.  Back when I set it up I was having issues with a few users getting the same product multiple times and returning it.  While I don’t have any direct evidence of why this was happening, it did seem to happen around major fiber festivals so I wondered whether people were getting my wheels for those and then returning them.  I never sell returned items as new and don’t have time to refurbish them myself so I sell them for a fraction of their new value to a friend who refurbishes them and sells them as used.  Returns raise the prices for everyone else so I wanted to stop it.  While I considered a lot of options, the main ones I considered was adding a restocking fee or limiting the number of returns to one.  I decided there were legitimate reasons for a single return and as a customer I’d like to be able to do a single return without having to pay a restocking fee.  I do require returns to pay the return shipping mainly because it simplifies the return process for me since I don’t have to send them return labels which take time for me to make and sometimes people don’t have access to printers.

That is the current state of things.  I am committed to cleaning up the wording on my return page to make it more concise.  However, before I do that I wanted to see if the community had any thoughts so I’ve created a poll to get your feedback on what you think would be the best return policies to use in my store.  If you’re interested, please go fill out my survey here.  I’m fine making my return policy more generous, but I wanted to see what others thought since that would cause prices to increase (only a small amount since my return levels are much lower than big online retailers like Amazon see).

Product Updates

Below are estimates and the dates may change.

  • EEW 6.1 – May 2024

I don’t accept pre-orders in my store, but when I get a batch of products there should be enough for everyone who wants them.


– Maurice Ribble
(Inventor of the Electric Eel Wheel)

www.dreamingrobots.com
EEW Facebook Group
EEW Ravelry Group
EEW Youtube Channel
EEW Instagram Account
EEW Discord Server

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EEW Newsletter – January 2024

Electric Eel Wheel Newsletter by Dreaming Robots


EEW Lazy Kate in Stock

We made  a new video about all the features of the EEW Lazy Kate.  Go check out the new video here.  While I’m obviously biased, I think it’s the best lazy kate in the world with extremely high marks for portability and affordability.  This new product has just gone for sale in my store.  I normally don’t give discounts on my store, but since I am not doing a Kickstarter for this item, I decided to give it a 10% discount in my store for the first few weeks it’s available.  After that it will go back to its normal price.  Go buy it now.

Both the EEW Lazy Kate and the EEW Cone Winder are scheduled to arrive at my warehouse on January 4th, and I will be shipping all the orders I get by next Monday.

EEW Cone Winder in Stock

The EEW Cone Winder is back in stock in my store.  The feedback I’ve been getting from thousands of users has been overwhelmingly positive.  I’m so happy this product has been helpful to so many yarn lovers!  If you want one you can purchase it now.

EEW 6.1 Improvements Video

I created this video to show a list of changes between the EEW 6.1 and EEW 6.0.  I’m hoping to get these before my May 2024 estimate below, but I don’t want to change that official date until I am more sure about the timeframe when they’ll actually arrive.

Product Updates

Below are estimates and the dates may change.

  • EEW 6.1 – May 2024

I don’t accept pre-orders in my store, but when I get a batch of products there should be enough for everyone who wants them.


– Maurice Ribble
(Inventor of the Electric Eel Wheel)

www.dreamingrobots.com
EEW Facebook Group
EEW Ravelry Group
EEW Youtube Channel
EEW Instagram Account
EEW Discord Server

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EEW Newsletter – December 2023

Electric Eel Wheel Newsletter by Dreaming Robots


Limited EEW Cone Winders For Sale Now

I have about 200 extra EEW Cone Winders left after shipping all the pre-orders.  Hurry to my store quickly and you might be able to grab one.  If they are out of stock that means these are sold out and you’ll have to wait until the next batch arrives in January.  While I know it will be frustrating for those who miss these, I think it’s better to ship these before Christmas instead of waiting until I have enough for everyone.  When I get more in January and that will be enough for everyone who wants one then.

Drum Carder Prototype

Please watch this video showing my first prototype of an electric drum carder

Then fill out this survey to give me feedback that will help me make the next prototype better.

EEW Cone Winder Kickstarter Summary

As many of you know I use Kickstarter as a platform to let people pre-order my products at a discount for a limited time.  This helps me get the money to manufacture the first batch of my products and helps me better gauge interest so I know how many to order.  I generally order about twice as many as I pre-sell on Kickstarter, but this exact amount varies some because I want to fill out a shipping container (think semi truck load if you aren’t familiar with shipping container sizes).  Below are a bunch of some gaylords of outgoing EEW Cone Winders to Kickstarter backers.

For the EEW Cone Winder I sold so many with Kickstarter I needed to order two shipping containers.  The first one arrived and I’m sending most of them to my Kickstarter backers.  I had to ship around 1500 packages.  Even though I hired some help from Seven Hills (a local organization for individuals with developmental differences), it still keeps me very busy for a few weeks getting everything ready and then responding to people’s questions/issues so this is where most of my time this month went.

The next container of EEW Cone Winders is on its way and I’m expecting it to arrive in January.  If you want to track it you can use this site and enter the container number: msmu5407720.  If you look there, it’s estimating a delivery in the middle of December to Boston, but in my experience most containers have a few small delays.  Also I need to have it clear customs and then get trucked to my warehouse.  That is why I say January is when I’m really likely to start shipping these from my store.

This container also has the EEW Lazy Kate on it if you are waiting for those.

Product Updates

Below are estimates and the dates may change.

  • EEW Cone Winder – January 2024
  • EEW Lazy Kate – January 2024
  • EEW 6.1 – May 2024

I don’t accept pre-orders in my store, but when I get a batch of products there should be enough for everyone who wants them.


– Maurice Ribble
(Inventor of the Electric Eel Wheel)

www.dreamingrobots.com
EEW Facebook Group
EEW Ravelry Group
EEW Youtube Channel
EEW Instagram Account
EEW Discord Server

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EEW Newsletter – November 2023

Electric Eel Wheel Newsletter by Dreaming Robots

November 01, 2023


Fiber Festivals

This past October, I attended the New York State Fiber Festival, in Rhinebeck, NY.  It was a great festival where I got to chat with many of you on this newsletter.  I recorded a video there and talked about a wide range of topics from future products to some changes in my Dreaming Robots business.  Watch that video here.

Next weekend (November 4-5) I will be at the Fiber Festival of New England, which is held at the Big E fairgrounds in Springfield, MA.  If you’re around make sure you stop by my booth and say hello.

EEW Cone Winder Update

I released a new video about the EEW Cone Winder here.  The first container of them is arriving at the Boston port very soon and I’m working on getting them to my warehouse.  I will be shipping them to Kickstarter backers soon.  After that, I’ll need to wait for another container to fill my online store.  Currently the shipping company is estimating the container with these will arrive in mid-December, but they have missed their delivery date on all recent containers so I am going to estimate these probably arrive until January, and I will open up my store orders and start shipping them as soon as I get them.

EEW Lazy Kate Release Voting

Last month we had a poll about the EEW Lazy Kate and I got a lot of useful feedback from people.  Thanks for your help!  Below are the results of the poll.  The reason I had this poll was because it wasn’t clear to me which of these two options to do.  Based on this feedback I’ll release the new Lazy Kate in my store when it’s ready with a discounted price for two weeks.

These will arrive with the second EEW Cone Winder container so I’m estimated these will ship to you in January.  As soon as they get to my warehouse I’ll start accepting orders, and then start shipping immediately.  I’ll keep everyone updated if there are any changes.

Product Updates

Below are estimates and the dates may change.

  • EEW Cone Winder – January 2024
  • EEW Lazy Kate – January 2024
  • EEW 6.1 – Second Quarter 2024

I don’t accept pre-orders in my store, but when I get a batch of products there should be enough for everyone.


– Maurice Ribble
(Inventor of the Electric Eel Wheel)

www.dreamingrobots.com
EEW Facebook Group
EEW Ravelry Group
EEW Youtube Channel
EEW Instagram Account
EEW Discord Server

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EEW Newsletter – October 2023

Electric Eel Wheel Newsletter by Dreaming Robots


EEW Lazy Kate Release Plan Voting

Please vote at this poll to help me decide how to best release the new EEW Lazy Kate.  I’m trying to decide if I should release it directly to my store or run a short Kickstarter for it.

EEW 6.1 Update

I’m making a lot of incremental improvements in the next batch of the EEW 6.0 and will call it the EEW 6.1.  Some of the changes are the addition of a new switch to make the controls simpler, making the motor slightly faster, and some other changes to reduce vibrations.  Plus a lot of other things.  I’ll release a video about all the improvements in a few months.

I’ve nearly finalized the changes and have already reviewed the initial plastic mold updates and have some additional minor tweaks needed.  While I’m trying to get all this done as quickly as possible, it will be many months into 2024 before I have this new version in stock.  I expect to run out of EEW 6.0s soon so I’ll be out of EEW 6.x stock for several months.  Plan appropriately.  I’m hoping some people planning to get the EEW 6.0 can wait until the EEW 6.1 so that I can reduce the amount of time the EEW 6.x is out of stock.

Wanted Partner to Run Fiber Festivals

I’m looking for someone to partner with to run festivals.  Currently, I attend two of the largest festivals on the East Coast of the US (Rhinebeck and Maryland), plus another medium sized fiber festival in Springfield MA.  What I’m looking to do is find someone to completely run my booth for these festivals and potentially expand into other festivals.  My unique products can usually get me into festivals where it is difficult for new vendors to attend.  The work requires picking up products from my warehouse in Leominster MA using my trailer, setting up and taking down the festivals, running the booth during the festival, and then returning the trailer to my workshop.  This basically means you need to load/unload a lot of 40 pound boxes, stand on your feet all day, take sales, and address any other issues that show up during the festival.

I have a few festivals this fall that I’m hoping the candidate I select could assist me at these, then perhaps next spring you’d be able to start running festivals.  My goal here is to unload myself so I have more time to work on the part of this business I’m best at.  I’d probably still attend some of these festivals, but by not running the booth I’d have more flexibility to see the festivals myself and have longer talks with my community.

I’ve already got a few people I’ve worked with in the past that are potentially interested, but because this is a big long term change I wanted to see if there are any others in the community that think they would be good for this.  If you are interested please send me a brief email about why you think you’d be a good fit.  I will select a few to do phone calls and discuss how revenue sharing would work.  Candidates would need to be within driving distance of my Leominster, MA and able to drive long distances to the festivals.  The Maryland festival is about 8 hours drive from my warehouse.

Product Updates

Below are estimates and the dates may change.

  • EEW Cone Winder – December 2023
  • EEW Lazy Kate – December 2023
  • EEW 6.1 – First half of 2024

I don’t accept pre-orders in my store, but when I get a batch of products there should be enough for everyone.


– Maurice Ribble
(Inventor of the Electric Eel Wheel)

www.dreamingrobots.com
EEW Facebook Group
EEW Ravelry Group
EEW Youtube Channel
EEW Instagram Account
EEW Discord Server

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EEW Newsletter – September 2023

Electric Eel Wheel Newsletter by Dreaming Robots

Tour de Fleece 2023

Every year there is a Tour de Fleece event that happens at the same time as the Tour de France bike race.  It is a fun time for spinners to celebrate this craft by setting personal spinning goals.  This year Vampy set up a team for the EEW Community and there was an amazing turnout in the Ravelry, Facebook, and Discord groups.  In total over 400 people participated.  Amazing! I’d like to give a huge thanks to Vampy for setting up and running this event.  I’ll be reminding people of this event next year to see if we can increase participation.  Below is a photo Kim sent from her TdF spinning.

3D Printed Cord Maker

I am giving away free 3D printable files for this cord maker I designed.  Watch the video to see how it’s assembled and used.

EEW Cone Winder

The first batch of EEW Cone Winders has been put on a boat and are on the way to my warehouse.  This is enough to fill all the rewards for the Kickstarter plus about 100 extras.  I have another batch of them that should hopefully arrive about a month later.  I’m still deciding if I will list those extra hundred on my store after shipping the Kickstarter orders or just wait until I have enough in stock to fill all the needs.  I’ll make that final decision later when I have a better idea of the exact dates.  But right now I should have the EEW Cone Winder in my store in November or December.

Summer Vacation

This one isn’t spinning related.

Last month my family and I went on a summer vacation to southern Mexico.  I know there are a lot of people out there that like a nice relaxing vacation to recharge, but that isn’t my family.  We like action and let the exercise/exhilaration recharge our minds.  On our vacation we did all sorts of things to scratch that itch.  I was very proud of my daughter when she conquered a fear by jumping off a 15 foot cliff into some water.  As a parent, it makes my heart mushy when I see her work through steps to attempt a challenging task to complete it.

Product Updates

Below are estimates and the dates may change.

  • EEW Cone Winder – December 2023
  • EEW Lazy Kate – December 2023

I don’t accept pre-orders in my store, but when I get a batch of products there should be enough for everyone.


– Maurice Ribble
(Inventor of the Electric Eel Wheel)

www.dreamingrobots.com
EEW Facebook Group
EEW Ravelry Group
EEW Youtube Channel
EEW Instagram Account
EEW Discord Server

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EEW Newsletter – August 2023

Electric Eel Wheel Newsletter by Dreaming Robots

EEW 6.0 Lace Flyer

I released a high speed lace weight flyer for the EEW 6.0 as free 3D printable files.  Watch the video below to get more information about how it works.  The 3D printable files are here, and if you don’t have  a 3D printer this page shows how to have someone else make them for you.

Product Updates

Below are estimates and the dates may change.

  • EEW Cone Winder – October 2023
  • EEW Lazy Kate – October 2023

I don’t accept pre-orders in my store, but when I get a batch of products there should be enough for everyone.


– Maurice Ribble
(Inventor of the Electric Eel Wheel)

View web version of this email

www.dreamingrobots.com
EEW Facebook Group
EEW Ravelry Group
EEW Youtube Channel
EEW Instagram Account
EEW Discord Server

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EEW Newsletter – July 2023

Electric Eel Wheel Newsletter by Dreaming Robots

EEW 6.0 Orifice Hook

I was thinking about possible orifice hook improvements and came up with the idea of using the slot on the side of the EEW 6.0.  I then created a 3D printable file to just experiment with sizing, and was surprised that it actually worked well made from plastic so I spent a little more time perfecting the fit and released the free 3D printable file here.  You flex it a little and it snaps into place and holds itself there.  If you don’t have a 3D printer, this page lists options on how to get these kinds of parts made.  I like giving away little things like this and hope some of you find them useful.  If you like it please leave a review on my Printables page above since it helps other people find the files I give away there.

Where I Spent Time This Month

My R&D time this month was pretty evenly split between the EEW Pro and a minor update to the EEW 6.0.

With the EEW Pro I’ve decided to design a new case.  I really wasn’t happy with the old one as it was really complex to mold and the way it fit together was never going to be great.  With this one I talked to my metal manufacturer and believe I can make some more parts out of aluminum.  This will improve the look and rigidity.  I’m also going to do a large update on the circuit board to fix a bunch of issues in the last version and make it fit into this new case design.  It would have been nice to get a little more time on the previous version, but I was running into some big limitations with it.  I did accomplish my major goals on that previous version of testing all hardware connected to the circuit board.  This new version will hopefully enable me to test out the motor software and the level winding system which are the two biggest obstacles remaining for this eSpinner.

The minor updates to the EEW 6.0 is a small list of tweaks that will make the EEW 6.0 a little better.  There is nothing too major, and don’t expect many will think it justifies buying the new version.  It’s more about fixing minor annoyances and improving reliability.  My plan is to incorporate those improvements into the next batch which will be the EEW 6.1.  I’ll talk more about this in the future when I can show what is changing, but I just wanted to give a heads up that this is coming.  I don’t really have  a timeframe for this yet, and it is possible I’ll make one more batch of the EEW 6.0 if these updates are going to take too long.  I will give another update here when I have a better idea of the timeframe.

Product Updates

Below are estimates and the dates may change.

  • EEW Cone Winder – October 2023
  • EEW Lazy Kate – October 2023

I don’t accept pre-orders in my store, but when I get a batch of products there should be enough for everyone.


– Maurice Ribble
(Inventor of the Electric Eel Wheel)

View web version of this email

www.dreamingrobots.com
EEW Facebook Group
EEW Ravelry Group
EEW Youtube Channel
EEW Instagram Account
EEW Discord Server

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EEW Newsletter – June 2023

Electric Eel Wheel Newsletter by Dreaming Robots

June 01, 2023


EEW Pro Update

I made this video about the EEW Pro.  This product is still a few years away, but this video gives you an overview of what I’ve been working on so far.

Updates since the video… Based on the feedback I’ve received so far, I’ve already decided to make several changes. One of the suggestions was to test the LCD and OLED screens in the sun. The LCD screen performed much better in this case. I would also like to note that the LCD appeared washed out in the video because I had the backlight set to full brightness, but the backlight can be adjusted and even turned off. While I believe the OLED looks slightly better in dark environments, considering that the LCD performs significantly better in bright environments, I will probably go with the LCD. Based on the feedback, I will remove the weight sensors. I also received numerous other suggestions that I will try out, and I will share the ones that work out in the next prototype. Please continue to provide feedback, as the ideas I receive help me improve the eSpinner.

I’m collaborating with a small group of designers to determine the general design shape for my next prototype.  It would be a huge help if you could vote here so I can spend time on the better design!

My Awesome Maryland Fiber Festival Adventure

Last month, I embarked on an unforgettable adventure to the renowned Maryland Fiber Festival, and oh boy, was it a blast! The festival buzzed with excitement as fiber lovers from all walks of life gathered to celebrate their shared passion.

For two delightful days, I proudly manned my booth, showcasing the marvels of my eSpinners and the fabulous EEW Cone Winder. Enthusiastic visitors of all ages, ranging from sprightly 3-year-olds to wise 97-year-olds, flocked to my demos, eager to explore the world of spinning.

However, the true highlight of the festival was the extraordinary “Spin-In” event. Picture this: a gathering of spinning wheel aficionados, interesting conversations, and laughter filling the air. It was a spinning paradise!

To add to the merriment, the organizers arranged a series of captivating competitions. I couldn’t help but be amazed by the creativity and skill on display. One particular contest had participants vie for the longest strand of yarn in just one minute, while blindfolded! The crown for the blindfolded yarn champion was claimed by none other than the incredible EEW 6 spinner, Juliet! What a feat!

If you’re ever lucky enough to attend the Maryland Fiber Festival, mark your calendars for the “Spin-In” event. You won’t want to miss the camaraderie, the door prizes, and, of course, the enchanting competitions. Trust me, it’s a fiber lover’s dream come true.

I’m already planning my return to this haven of fiber festivities next year.

Product Updates

Below are estimates and the dates may change.

  • EEW Cone Winder – October 2023
  • EEW Lazy Kate – October 2023

I don’t accept pre-orders in my store, but when I get a batch of products there should be enough for everyone.


– Maurice Ribble
(Inventor of the Electric Eel Wheel)

View web version of this email

www.dreamingrobots.com
EEW Facebook Group
EEW Ravelry Group
EEW Youtube Channel
EEW Instagram Account
EEW Discord Server