Return Policy

100 day warranty

If you request a replacement for a defective product within 100 days of purchase due to a manufacturing defect we will send you a replacement part.  The warranty is only valid for the original owner.

There is a 1 year waranty for the motors used in the EEW 6.x and EEW Cone Winder.

Undelivered Package

If your package is never delivered or is missing all the parts (international orders can sometimes take over 30 days due to customs), we will treat it as a 30 day return so look at that section.  But basically this means you get a full refund the first time, but after that you will need to pay a restocking fee if it’s lost again.  Sorry about this, but we’ve had too many cases where packages get lost to the same address and we need to have this policy to help keep our prices affordable for customers who have reliable shipping.